Stakeholder Identity、Material Issues and Countermeasures
Based on such results, key stakeholders are categorized in descending order: government agencies, employees, clients, shareholders/investors, suppliers/ contractors, media, industry associations/industries and academic institutions, and local communities.
Stakeholder Identity
Significance on AirTAC
Communication Method and Frequency
Reflections and Countermeasures
Material Issues
Government agencies
Key stakeholders are those who are concerned about the environmental, economic, and social compliance of AirTAC as well as those who make policies and affect the development of the industry.
1.Unscheduled meetings, such as seminars and public hearings
2.Unscheduled official correspondence
3.Unscheduled visits
4.Unscheduled emails, calls
Continuing to focus on policies, laws and regulations implemented by the government, enforce legal compliance and proactively cooperate with the competent authorities to create a prosperous industry.
1.Operational performance
2.Legal compliance
3.Customer relationship management
4.Raw material management
5.Labor relations
6.Human rights protection and employee care
Employees
Employees are an important asset to an enterprise; they are important stakeholders in facilitating the sustainable development and breakthrough of the enterprise.
1.Physical suggestion box (unscheduled)
2.General Manager Office mailbox (unscheduled)
3.Weekly supervisor meeting
4.Quarterly employee meeting
5.Quarterly labor-management meeting
6.Quarterly Welfare Committee meeting
7.Quarterly performance interview
Salary, benefits and the diversity of communication channels provided are better than the industry standard; employee opinions are always taken into consideration to create better benefits.
1.Human rights protection and employee care
2.Talent cultivation and development
3.Occupational safety and health
4.Legal compliance
5.Diversity in the workplace and equal opportunity
Customers
Customer demand is the key stakeholder that provides AirTAC with future market trends and facilitates AirTAC’s R&D progress.
1.Annual customer satisfaction survey is conducted
2.Unscheduled communication with customers by phone or email
3.Unscheduled customer service and exchange
Thoroughly understanding customer demand through ongoing telephone communication and visiting them in person to resolve the problems.
1.Ethical corporate management
2.Customer relationship management.
3.Supply chain management
4.Social participation
5.Sustainable products
Shareholder/ Investor
Key stakeholders that provide financial support to AirTAC and are most concerned with company’s sustainable development.
1.Annual shareholders meeting
2.Quarterly board meeting
3.Unscheduled institutional investor conference
4.Unscheduled replies to investor relations mailbox and hotline
5.Monthly information is published on the Market Observation Post System (MOPS)
Continuing to maintain positive communication with shareholders and investors through annual plans.
2.Corporate governance
3.Ethical corporate management
5.Social participation
Suppliers/ Contractors
Business partners who develop, manufacture products and improve with AirTAC are stakeholders that face environmental suitability issues with the company.
1.Unscheduled supplier meeting in the plant
2.Unscheduled suppliers come to the factory for meetings
3.Periodic supplier on-site audit/meeting
4.Formulate and implement annual supplier counseling plans
Establishing supplier management regulations to ensure that suppliers can steadily provide high-quality products in the long run, enabling suppliers and the company to grow together.
2.Supply chain management
3.Sustainable products
5.Corporate governance
6.Operational performance
Media
Media are stakeholders who effectively communicate the sustainable performance of the company to the public.
1.Unscheduled email, phone contacts and replies
2.Annual shareholders meeting
Continuing to maintain a good relationship with the media in order to create a positive market image for the company.
1.Corporate governance
2.Ethical corporate management
3.Operational performance
4.Risk control
Industry association/ Industry and academic institutions
Industry associations and industry and academic institutions are partners that promote industry development with AirTAC; they are also stakeholders that take part in the business process.
1.Quarterly report meeting
2.Unscheduled exchange and education, and training courses
Develop products based on academic theory and the experience of associations through collaboration on projects to increase the efficiency of products while reducing the waste of manufacturing resources, thereby achieving a win-win situation for both manufacturing and environment.
Local community
Stakeholders located nearby AirTAC are the most affected by the operations of AirTAC; they are also the ones who are most concerned about the operations of AirTAC.
Unscheduled visits and exchange
Building a harmonious community relationship and jointly improve the environmental quality.
1.Social participation
2.Greenhouse gas (GHG) and energy management
3.Water resources manageme
Execution situation
The company has various communication and appeal channels to inquire and express their opinions, and regularly report the relevant matters to the board of directors. The latest date of submission to the board of directors is November 6, 2023.